About Text Messaging

REC offers text messaging to help keep members better informed during power outages.

When enrolled for Outage Text Message Alerts members will generally receive notifications when:

  • REC is aware of an outage in your area
  • A crew has been dispatched to your area
  • An estimated restoration time is known
  • Power is restored and the cause of the outage, if known.

Occasionally, fewer messages may be sent during an outage.

During a major outage, REC will use text alerts to share general outage information rather than information related to a specific service address. REC will also share information through email, website, social media and local radio and television stations.

To sign up for this service, please visit our MyREC SmartHub and click on the Notifications tab.

You can also call 800-552-3904 and sign up with one of our customer service representatives by phone.

Q. What are Text Message Alerts?

A. REC will deliver text message alerts to confirm your outage, when a crew has been dispatched, when REC has an estimated time of power restoration and when power has been restored. Members may receive up to four text messages.

Q. When will I receive a text message alert?

A. You will receive a text as soon as your power goes out.

Q. Will I receive a text message alert every time I lose power?

A. Not every time.

During a widespread outage, REC will use text message alerts to share general outage information rather than information related to a specific service address.

Q. What information will a text message alert provide?

A. The first texts will acknowledge that REC knows your power is out and/or let you know that a crew has been dispatched. An additional text will provide an estimated restoration time.

The final text will notify you that your power has been restored.

Q. Why didn't I get a text message alert?

Q. Did you reply STOP or Unsubscribe?
A. If you replied STOP or Unsubscribe, text message alerts will no longer be sent to you. In order to receive text message alerts again you will need to go to MyREC SmartHub and change your alert settings.

If REC is experiencing a widespread outage, you will not receive a text message alert specific to your location.

Q. How do I sign up for outage alerts?

A. To sign-up go to MyREC SmartHub. Once at the login screen enter your user name and password. If you do not already have an online account please create one. Once you are logged in follow the prompts to sign up for alerts.

Q. How do I sign up for an online account with REC?

A. Visit MyREC SmartHub or click on My Account at the top of any page on REC's website. Click register. You will need to enter the name associated with your REC electric account, as well as your account number. Your account name and number can be found on your REC electric bill. Then follow the prompts to set up your account username and password.

Q. How do I know if I'm signed up for text message alerts?

A. Log into your MyREC SmartHub account or click the My Account tab at the top of any page on REC's website. Once you are logged in click the Alerts tab to view your settings.

Q. How do I change my cell phone number for text message alerts?

A. Log into your MyREC SmartHub account here or click the My Account tab at the top of any page on REC's website. Once you are logged in click the Alerts tab to view your settings. You will have the opportunity to change your cell phone number here.

Q. How many cell phone numbers can receive a text message alert?
A. Two.

Q. Can I cancel outage text alerts?

A. Yes.

Reply "STOP" to the REC outage text or unsubscribe by logging into your MyREC SmartHub account or click the My Account tab at the top of any page on REC's website. Once you are logged in click the Alerts tab to change your settings.
Text Message