About Text Messaging
REC offers text messaging to help keep members better informed during power outages.
When enrolled for Outage Text Message Alerts members will generally receive notifications when:
- REC is aware of an outage in your area
- A crew has been dispatched to your area
- An estimated restoration time is known
- Power is restored and the cause of the outage, if known.
Occasionally, fewer messages may be sent during an outage.
During a major outage, REC will use text alerts to share general outage information rather than information related to a specific service address. REC will also share information through email, website, social media and local radio and television stations.
To sign up for this service, please visit our MyREC SmartHub and click on the Notifications tab.
You can also call 800-552-3904 and sign up with one of our customer service representatives by phone.
Q. What are Text Message Alerts?
Q. When will I receive a text message alert?
Q. Will I receive a text message alert every time I lose power?
During a widespread outage, REC will use text message alerts to share general outage information rather than information related to a specific service address.
Q. What information will a text message alert provide?
The final text will notify you that your power has been restored.
Q. Why didn't I get a text message alert?
A. If you replied STOP or Unsubscribe, text message alerts will no longer be sent to you. In order to receive text message alerts again you will need to go to MyREC SmartHub and change your alert settings.
If REC is experiencing a widespread outage, you will not receive a text message alert specific to your location.
Q. How do I sign up for outage alerts?
Q. How do I sign up for an online account with REC?
Q. How do I know if I'm signed up for text message alerts?
Q. How do I change my cell phone number for text message alerts?
Q. How many cell phone numbers can receive a text message alert?
Q. Can I cancel outage text alerts?
Reply "STOP" to the REC outage text or unsubscribe by logging into your MyREC SmartHub account or click the My Account tab at the top of any page on REC's website. Once you are logged in click the Alerts tab to change your settings.