REC Helps Members Facing Financial Hardship

January 18, 2019

The Cooperative recognizes unforeseen circumstances such as a government shutdown, an unexpected high bill or other surprises can cause a financial strain. REC will work with individual members to address their individual circumstances. There are a variety of tools to help in times such as these:

Need a Payment Extension?


In your MyREC SmartHub account, under Billing & Payments, select Payment Extensions to see if you qualify.


By Phone
Call 800-552-3904 and speak to one of our Member Services Representatives.


By Email
Email office at

During cold winter months people use more electricity. Using more electricity equals a higher electric bill. For more winter energy saving tips click here.

Budget Billing
If you are looking for a long term solution, budget billing might be for you. Your monthly bill is based on the average of the previous 12 months. Budget billing is available to all members who are current on their monthly bill. The amount is adjusted twice each year to compensate for variations in your energy use and power costs. It’s free to enroll.

Call us at 800-552-3904 or email to sign up today!

Monitor and Manage Your Electricity Use
Check when your energy use was the highest using the My Usage tool in MyREC SmartHub. Identify when your family uses the most energy in your home, and set notifications to receive email or text alerts when your home has used a certain amount of electricity.


Back to the newsroom



2-1-1 Virginia is a free service that can help you find the local resources you need.