REC Warns of Phone Scam

August 21, 2018

REC have received phone calls from scammers claiming to be from REC stating the members’ accounts are overdue. The scam calls have been received by members throughout REC’s 22-county service territory.

“The scams are very sophisticated, with the caller ID appearing to be that of REC. Calls made to the false phone number even sound legitimate, as the caller is greeted by a recorded message as if they had called the Cooperative,” explained John Crawford, REC’s manager of Safety, Risk, and Operational Support Services.

If you receive a suspicious call, please keep the following in mind:

  • REC does not use collection agencies to contact members by phone.
  • Employees from REC do attempt to contact members with delinquent payments to warn them they are subject to disconnection, but that is done by an automated calling system. The co-op's member service representatives do not demand immediate payment.
  • If you receive a phone call from someone claiming to be an REC employee demanding immediate payment, report the suspicious activity to local law enforcement.
  • If you are uncertain if a call you received came from a legitimate REC representative please call REC directly at 1-800-552-3904 to confirm.

REC provides electric service to over 167,000 connections in parts of 22 Virginia counties. With its general office in Fredericksburg, Va., the Cooperative operates and maintains more than 17,000 miles of power lines through its service area, which ranges from the Blue Ridge Mountains to the tidal waters of the Chesapeake Bay. For more information about REC, please visit Follow REC on Facebook, Twitter, Instagram, and YouTube.


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