Key to Outage Status Terms on Our Outage Map

ACKNOWLEDGED: REC is aware of your outage, but no estimated time of restoration has been established.

Crews have been notified, and restoration should occur by the end of the day. (Outage restoration times for this status cannot be assured during major outage events.)

Crews are en route to the source of damage for that particular outage event.

ON-SITE: Crews have arrived and are working to restore power.

OUTAGE RESTORATION TIP: If you notice that nearby neighbors' power has been restored, but your lights are still out, please report your outage again. You can do so by calling 800-552-3904 or by reporting it online here.