Outage FAQ

Q. Does REC know I have lost electricity after a storm?

Immediately after a storm, REC is aware of damage to distribution circuits, power lines and substations. However, to ensure we are also aware of your individual outage, please call REC anytime your power is out at 1-800-552-3904. You may also report an outage with any mobile device at www.myrec.coop/out or through your MyREC SmartHub account.

Q. What should I do if my power goes out?

Before calling to report an outage: Check your home's breaker panel to make sure the outage is not due to a tripped breaker. If that is not the problem, please report your outage by calling 1-800-552-3904 or from any mobile device at www.myrec.coop/out or through your MyREC Smart Hub account.

Q. How do you decide whose power to restore first?

A. The outage restoration process begins at the point where the power feeds into REC's system. This could be at a substation, transmission line or a main distribution line. After these repairs have been made, crews work on remaining outages and correct the trouble, beginning with areas serving the greatest number of members and continuing until electricity is restored to each member's home.

Q. Why would an REC truck pass by without restoring the power at my house?

If you see an REC truck passing but not stopping, it is likely that they are patrolling the line to find the cause of the outage. Damage that is causing your outage may be at the substation or down a right of way which is not visible from your home.

Q. Why does my neighbor have power and I do not?

It depends on the cause of the outage. Remember to check and make sure a breaker hasn't tripped. If your neighbor has electricity and you do not, more than likely, they receive their electricity from a different power line or their home is located on a different circuit.

Q. What about members with special medical needs?

The Serious Medical Condition Certification (SMCC) Program was created to assist members and/or any relative who resides with the member, who has a serious medical condition. Find details about the program and how to apply here.

REC cannot guarantee electric service. Things beyond our control, like storms and car accidents, damage power lines and disrupt the flow of electricity.

Members who depend on electrical equipment for a medical necessity should always have alternate plans in place in case the power goes out for an extended period of time. This may include a backup power source, extra medical supplies or an alternate location until the outage is over.

Q. Why can't you tell me how long it will take to restore my power?

A. Each outage is a result of different circumstances, and some may take longer to identify and restore than others. As a result, during storm-related outages restoration information may not be immediately available.

Q. What should I do if a power line falls in my yard?

Stay away. Consider all fallen wires to be energized and extremely dangerous. Report the fallen power line to REC immediately at 1-800-552-3904. Make sure your children, pets and neighbors stay away from the power line and any objects it may be touching.

Q. How should I prepare for outages?

REC suggests creating an outage preparation kit and storing it in a designated place so it is easy to find. Learn more about how to prepare for a power outage.

Q. How can I protect against appliance or electronics damage?

Unplug appliances and electronic equipment. This will help to eliminate damage from power surges when electricity is restored.

If you experience a power surge in your home, REC's SurgeAssist program can help in covering the costs of surge-related issues that affect most home electronics and appliances, including refrigerators, HVAC, well pumps, TVs, microwaves, computers, washers, dryers, stoves, and wall ovens.

Learn more about SurgeAssist.

Q. How long will the food keep in my refrigerator and the freezer?

Food will last longer if the refrigerator and freezer doors are kept closed as much as possible. A well-insulated refrigerator will keep food in the safe temperature (below 40 degrees) for about 12 hours. A well-filled freezer keeps for two days. Insulate the freezer with newspapers, rugs or blankets to keep it cold even longer. Learn more about food safety in a power outage by viewing the American Red Cross's Food Safety web page.

Q. Is a generator safe to use when I lose power?

A generator can be a wonderful tool during an outage, especially in helping keep the frozen food in your refrigerator cool. But, it can also be extremely dangerous if used improperly. Find information on using your generator safely here.

Q. What is a supplier outage?

Some situations can arise causing REC to lose service from the supplier of its electricity. When this occurs in your area, REC customers lose service because the electricity supplied to the cooperative's lines is interrupted at its source. Although not a direct result of damage to REC's lines, this situation still causes an outage. REC works closely with the supplier of its power to minimize these occurrences.
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