Outage Center

Use the outage reporting methods described on this page to ensure that your outage is properly recorded in our systems. Please do not use e-mail or social media.

To report an outage online:

-- For simplified reporting, simply click the Report Outage button at the top of any page of this website (or just go here).

-- Web Self-Service users may log into Web Self-Service and go to the My Outage page.

Or call:

Blue Ridge - 540-622-2001

Bowling Green - 804-633-5011

Culpeper - 540-825-8373

Fredericksburg - 540-898-8500

Toll-free - 1-800-552-3904

Your call is important. Please provide the information requested by our automated system, or you can hold for the next available customer service professional. The information you supply will help us in our efforts to promptly restore electricity.

View our outage map or outage summary to see how outages are currently affecting members.