Nearly 5,000 REC member-owners face the possibility of disconnection of service unless they set up a payment arrangement. As the Cooperative begins transitioning to normal billing and payment processes on Sept. 1, it wants to work with members to establish long-term payment plans.
“We understand the hardships that the pandemic has created for our member-owners,” said Casey Hollins, Managing Director – Communications and Public Relations. “We strongly encourage members who have fallen behind on their electric bill to call us and set up a payment arrangement. Our message to members is simple: ‘We want to work with you.’ ”
REC is working with members on an individual basis, setting up a payment plan that suits each person’s budget, including options of up to 24 months.
Members can contact REC’s Member Services Team by calling 800-552-3904 or by email at email@example.com. Members can also call their local department of social services or 211 to see if they qualify for additional assistance.