When the lights go out and the heat cuts off, we all have the same questions: What happened and how long will this last? At REC, we have worked to provide answers and updates whenever possible. In recent years, we launched an outage text-messaging service, which allows members to receive text messages on the cause of an outage, when available, and the expected time of restoration. We can also notify members when a crew has been dispatched or is onsite.
After a major storm, widespread damage requires an assessment to determine the best path to restore service. In all cases, REC's top priority is safey.
Steps Crews Follow
1. REC begins restoration at the point where the power feeds into the Cooperative’s distribution system. This could be a transmission line or at a substation.
2. After step 1, crews then work on remaining outage problems, working from the substation out to your home or business.
3. Crews correct the trouble in areas that serve the greatest number of members first and work until electricity is restored
Power restoration can be a tricky business.
If you lose service in your home or neighborhood, please remember the following:
• Stay clear of downed power lines. Contact with these lines could be life threatening.
• Report the outage to REC as soon as possible.
• Be sure to inform REC if you see damage such as a fallen tree or broken pole.
The Cooperative appreciates your patience and cooperation whenever an outage occurs.