Powering People, Not Just Poles
Real Help, Real Impact
When frigid temperatures sent electric bills soaring over the winter, Quiana Bolling and a team of dedicated Member Services representatives were ready to help.
They listened closely to members’ concerns, explained how cold weather drives up energy use — and, in turn, monthly bills — and offered practical tips to help lower energy use and costs moving
forward.
“Our only job is to serve our members, and that’s honestly a blessing,” Bolling said. “We get to help people every single day.”
Whether it’s setting up flexible payment arrangements, walking members through energy use tools in MyREC SmartHub or simply being a listening ear, REC’s member service representatives are committed to providing not just answers, but genuine support. They know that behind every call is a person trying to make life work — and
they treat each one with empathy and respect.
“Every call is a chance to make a difference,” she added. “We don’t just talk about bills — we talk about real life.”
The team understands that REC members juggle busy lives, family responsibilities and unexpected challenges. That’s why they see every conversation as an opportunity: a moment to lighten someone’s load, offer a solution or simply show that someone cares.
From energy-saving advice to personalized account support, Member Services is here to make sure no one has to navigate tough times alone.
Your Go-To Support Team for All This (and More)
Flexible Payment Arrangements
We know life happens. If you need a little extra time or support, our team will work with you to find a payment plan that fits your needs.
Budget Billing
Prefer predictable monthly bills? Ask our Member Services team if Budget Billing is a good fit for you.
MyREC SmartHub Tools
Build your Home Profile in SmartHub to get personalized energy tips. Need help? Our team is happy to guide you step-by-step.
Expert Energy Advice
Our Member Services team partners with REC’s energy specialists to bring you the most up-to-date tips for saving energy and money.
In-Person Support
Stop by your local REC office — our team loves connecting face-to-face and helping members find the best solutions.
