Reliability You Can Count On:
A Member’s View of REC’s Commitment to Service
For Shannon Adams, a work-from-home and homeschooling mom living in the rural Partlow area of Spotsylvania County, reliable electricity is more than just a convenience — it’s a necessity.
“Reliable electricity for my family means we’re able to start our day without worry,” she said. “From cooking and cleaning to teaching and working, our lives revolve around having dependable power. And with REC, I never have to question it.”
Adams and her husband have built a life where home is the center of everything — work, education, and family. That’s why she says the peace of mind REC provides is invaluable.
“We’ve had extremely limited interruptions with our electric service,” she noted. “When we do need something, the response is fast and personal. It’s refreshing to reach out and know someone is there to help — and they genuinely care.”
What stands out to Adams is how visible REC is in her community.
“I see the yellow trucks out here often, working on lines or replacing poles,” she said. “It reassures me that they’re not just reacting to problems but actively preventing them. They’re upgrading equipment and investing in us.”
REC’s commitment to proactive maintenance and customer communication has not gone unnoticed by her family.
“We get alerts before any planned outages, and if there’s an unexpected issue, we’re notified by text before we even think to reach out,” Adams said.
“Their communication is second to none. It makes me feel like they really take families into consideration.”
With a husband who also works remotely at times, she said the reliability of REC’s service offers peace of mind that can’t be overstated.
“The reliable service, it’s something we just don’t have to think about,” she added.
Over the years, Adams has noticed a significant improvement in service.
“I’ve never lived anywhere where electricity was this reliable,” she said. “It’s clear that REC is committed to its members, and I know my bill isn’t just paying for power — it’s supporting the work that REC does every day to improve reliability for us.”
In a home where every minute counts, Adams said: “I don’t know what we’d do without a reliable electric company like REC.”
