Account Services

We get it, you're busy. That is why we've made it simple for REC account holders to make changes to service and other alterations. Whether you need to start or stop service, wish to help someone you know through our gift certificate program or simply need to access basic account information, we've placed all of these options in one, easy-to-use location.

Reliability isn't just about keeping the power on. At REC, we take your membership seriously and aim to provide the kind of quality customer service you've come to demand from us. Take a look at our newly redesigned account services menu, and thank you for being an REC member.

START/STOP SERVICE

The stress of moving can be overwhelming. At REC, we make starting, stopping or transferring your electric service simple. Whether you’re opening a new account or transferring an existing account to a new residence, we have all the information you’ll need right at your fingertips.

SERIOUS MEDICAL CONDITION

Does someone in your household require constant use of electrically powered medical equipment? Check here for information on how we can help.

CARING NOTICE

Is your electric bill often late due to illness or forgetfulness? Consider enrolling in REC's Caring Notice program. If a member's account becomes delinquent, REC will notify the contact person who helps remind them about the payment.

LANDLORD TRANSFER AGREEMENT

The Landlord Transfer Agreement allows REC to automatically transfer an electric bill to a landlord if a tenant or occupant requests a disconnect at a rental property listed on the agreement. Check here to learn more.

GIFT CERTIFICATES

It's easy for anyone to provide a credit on a friend's or relative's electric account with REC. Check here to learn how you can give the gift of electricity.

REPORT A SCAM

Have you been contacted by someone claiming to be from REC? If so, please let us know so that we can investigate the situation.

REC STORIES

REC Makes Substantial Progress in Wind Storm Jett Outage Restoration

Monday | February 17, 2025
As of 11:30 a.m., REC crews have restored the majority of outages caused by Wind Storm Jett, with most of the remaining outages expected to be restore...
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REC Crews Respond to Outages Caused by Powerful Wind Storm  

Sunday | February 16, 2025
REC crews are responding in force to restore power this evening after prolonged wind gusts of 50-plus-mph roared through Virginia on Sunday.
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REC: Prepare Now for Powerful Snowstorm

Monday | February 10, 2025
REC urges all members to prepare for the potential of widespread, prolonged power outages as a result of a major storm projected to drop several inche...
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