Looking out for You

Member Service

REC members will see an increase in the power cost adjustment (PCA) on electric bills issued on or after May 1, 2026. The PCA reflects the cost of wholesale power purchased by the Cooperative on behalf of its members.

We understand that changes to your electric bill can be challenging, and you don’t have to navigate it alone. Our team is here to help you find solutions that work for your situation.

Whether you need more flexibility with your bill, want better visibility into your energy use, or are looking for financial assistance resources, REC offers a variety of options to support you.

If you are concerned about your bill, we encourage you to explore the resources below or connect with our team of local member services representatives. You can chat with us at myrec.coop or call 1-800-552-3904. We can also help connect you with additional assistance programs available in your community or across the state.

Member-owners can support each other by enrolling in The Power of Change or giving a gift through the Gift of Electricity program. 

Payment Assistance

Find resources to help pay your bill or set up payment arrangements to ease the burden you are facing.

We're Here To Help

Payment Options

REC offers a variety of convenient payment options. In addition find other billing & payment details.

Payment Choices

Member Savings

Our energy experts have a variety of tips that can help you save during challenging times. 

Save Energy

You can help a friend, neighbor or stranger during these challenging times. Purchase a gift certificate and help someone else get caught up on their electric bill.

Give the Gift of Electricity

REC STORIES

Downed Power Lines: Practice Caution Year-Round

Tuesday | August 18, 2026
Downed power lines are a year-round risk. Know how to keep yourself and your loved ones safe with these tips.
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Beyond the Flags: Five Lines VA811 May Not Mark

Wednesday | August 12, 2026
This week’s VA811 Day is designed to remind commonwealth residents to contact Virginia 811 before starting any project that disturbs the ground.
Read more >

Crews Restore Power Overnight to More Than 95% of Storm-Affected Members Across REC Territory

Tuesday | August 11, 2026
Crews, contractors and support teams worked through the night to restore power to more than 95% of members affected after damaging thunderstorms swept...
Read more >