Member Services

Our conversation today with Michelle Wells, Member Service Representative with REC, included an overview of a typical day. Michelle works out of the Blue Ridge office in Front Royal and deals with local walk-ins and phone calls on a wide variety of topics from service set-ups, disconnects to volunteering at local community events. She is the liaison between members and Rappahannock Electric Cooperative staff/support.

Our conversation today with Scott Ricketts, Member Service Field Representative with REC, included an overview of a typical day that ranges from meter reading, service calls, and outage issues to community events and more. We talked about all the different things that are part of Scott’s job description and his experience with members across the service territory.