A Day in the Life: Member Service Representative, Michelle Wells

Our conversation today with Michelle Wells, Member Service Representative with REC, included an overview of a typical day. Michelle works out of the Blue Ridge office in Front Royal and deals with local walk-ins and phone calls on a wide variety of topics from service set-ups, disconnects to volunteering at local community events. She is the liaison between members and Rappahannock Electric Cooperative staff/support.

A Day in the Life: Member Services Field Rep – Scott Ricketts

Our conversation today with Scott Ricketts, Member Service Field Representative with REC, included an overview of a typical day that ranges from meter reading, service calls, and outage issues to community events and more. We talked about all the different things that are part of Scott’s job description and his experience with members across the service territory.

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REC STORIES

What If the Power Went Out Right Now?

Friday | October 30, 2026
Snow, ice and high winds can damage the electric system and lead to power outages. REC maintains and upgrades its electric system year-round to improv...
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Friday | October 30, 2026
A portable electric space heater can warm a small area, but running one for hours each day can add substantially to your electric bill.
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Before You Plug It In, Stop and Check

Friday | October 30, 2026
Holiday decorating often means adding one more string of lights, another inflatable outside or an extra extension cord.
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