A Day in the Life: Member Service Representative, Michelle Wells

Our conversation today with Michelle Wells, Member Service Representative with REC, included an overview of a typical day. Michelle works out of the Blue Ridge office in Front Royal and deals with local walk-ins and phone calls on a wide variety of topics from service set-ups, disconnects to volunteering at local community events. She is the liaison between members and Rappahannock Electric Cooperative staff/support.

A Day in the Life: Member Services Field Rep – Scott Ricketts

Our conversation today with Scott Ricketts, Member Service Field Representative with REC, included an overview of a typical day that ranges from meter reading, service calls, and outage issues to community events and more. We talked about all the different things that are part of Scott’s job description and his experience with members across the service territory.


REC is ready to respond to any storm-related outages.

REC: Prepare Now for New Winter Storm

Friday | January 14, 2022
REC continues to closely monitor the weather forecast for a storm predicted to affect our service territory Sunday into Monday.
Just over 100 REC member-owners remain without power after devastating Winter Storm Frida knocked out service to more than 98,000 homes and businesses...